• Seton Hall University
• Department of Information Technology

Laptop Selection Process

Welcome to Seton Hall University!

As a full-time undergraduate student at Seton Hall, you will be participating in the Mobile Computing Program. All participants will be issued a laptop before the start of Fall semester.

In order to receive your laptop, you will need to complete the following forms. To review the status of your forms, navigate to Pirate Adventure via PirateNet. Note, you will not be eligible to select your laptop until you have submitted all required forms.

1. Laptop Return Policy -Seton Hall University distributes laptops before the start of Fall semester. This document outlines the return policy of the laptop provided, should you decide not to attend Seton Hall in the Fall.
2. Laptop Terms & Conditions – These are the terms and conditions of laptop use that all students must read and understand.
3. Technology Usage Policy – This form outlines the responsibilities of a user of Seton Hall University technology assets.
4. Laptop Permission Form for Minor Students – If you are under 18 years of age at the time of laptop selection, you need to have a parent or guardian sign this form.

Please contact the Asset Management Office at [email protected] if you have any questions.

Mobile Computing FAQs

• What if I missed the deadline for laptop selection? »

  The laptop selection deadline for incoming, full-time freshmen is June 3, 2024. The laptop selection deadline for incoming, full-time transfer students is August 21, 2024. If you miss your deadline to select your laptop, a laptop will be selected for you based on available inventory.

• What if my laptop is damaged upon receipt? »

  Call the Asset Management office at 973-313-6181 or email [email protected].

• What if I received the wrong laptop model? »

  Call the Asset Management office at 973-313-6181 or email [email protected].

• What if I have received my laptop and decide not to attend Seton Hall anymore? »

  Please contact the Asset Management office at 973-313-6181 or email [email protected], to receive instructions for returning your laptop.

• What if I want to change the model of my selected laptop? »

  Laptop models may not be changed after the laptop has been distributed. However, if there is an academic need for a specific model, please contact the Asset Management office at 973-313-6181 or email [email protected].  All accommodations will be based on laptop availability.

• What if I decide I no longer want the laptop? »

  All full-time undergraduate students are required to participate in the Mobile Computing Program.

• What software are pre-installed on my laptop? Can I request for programs to be installed? »

  Each laptop is pre-loaded with a Seton Hall approved standard software image. Versions of the software will vary based on the version that is available at the time that the image is created. You can view the full list of standard software applications that are either installed on the Mobile Computing issued equipment or can be requested, as part of your technology fee.

• Can I personalize the laptop by putting on stickers or, adding my own software? »

  Students may install applications as needed based on personal preferences. However, please do not put any stickers on the laptop.

• Do I need to return the laptop during the winter or summer breaks? »

  Students may keep their laptops for winter or summer breaks as long as they have pre-registered for the next coming semester.   If you are not sure about continuing school for the next semester, please return the laptop to Asset Management.

• What if I decide to take a semester off, transfer to part-time status or to another school? »

  Mobile Computing Program requires students to pay Mobile Computing Fee for the first 4 semesters, during these semesters if you cannot maintain your full-time status with Seton Hall, you will need to return the laptop to Asset Management Office. 

• What should I do if I encounter technical issues or need assistance with the laptop? »

  You can contact Service Desk 24/7 at (973) 275-2222 or [email protected].  You can also schedule an in-person support appointment on the Technology Self-Service Portal.

• Will there be a charge for repairing my laptop? »

  All warranty repairs are provided at no cost by SHU.  However, there will be a charge for any non-warranty, accidental damage to the equipment up to $125.00 per incident. The amount charged per incident will depend on the cost of the parts needed to repair the equipment but will not exceed $125.00 per incident. Other repair policy please refer to https://www.shu.edu/technology/mobile-computing-terms-conditions-of-use.html.